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FAQ

A. Placing and order

Q1: How do I place my order?

A:

  • Step 1: Click on the Category of your choice.
  • Step 2: Click on ADD TO CART.
  • Step 3: Click on CHECKOUT where you must complete the details of your order and place your order successfully.

If you have any further questions, you can call our customer care number at 8291373212


Q2: Can I buy multiple products in single order?

A: Yes. Just add all the products you wish to buy into your Cart and then complete your order.


Q3: Can I ship the products to an address that is different to my billing address?

A: Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.


Q4: How do I know that my order is confirmed?

A: For all orders, once you place your order, your confirmation status will be automatically updated on your Account section and you will receive a email Nyassa that your order is confirmed


Q5: Do I have to have an account to place an order?

A: Yes , you have to create an account for placing your order.


Q6: How do I sign up for a Nyassa account?

A: All you need to do is provide us with your name, email address, mobile number and a password of your choice.


Q7: What are the benefits of signing in?

A: Signing up for an account will give you benefits and give you a excellent experience while shopping on Nyassa. Your account allows you to:

  • Track all past and present orders at any time in one place.
  • Rate and review products.

Q8: I forgot my password, what can I do?

A: If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.


Q9: How do I make changes to my order?

A: Changes to the content of your order can be made by you at any point while placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call our Customer Care Team as soon as possible on 8291373212. Please note that at this time we will be unable to guarantee successful cancellation of the order and advise that you check your order carefully before you confirm.


Q10: Can I place my order over the phone?

A: Yes, we are happy to take your order over the telephone. Please contact us on 8291373212 where our Customer Care will be happy to help you.


Q11: What payment types do you offer?

A: For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods as well as a through of Wallets such as Paytm


Q12: Is VAT (Value Added Tax) & GST (Goods & Services Tax) included?

A: Yes, All prices shown are inclusive of all taxes


Q13: I am having some issues on the site. What advice can you give me to successfully place my order?

A: Please contact our Customer Care on 8291373212 and we will be happy to talk you through and help you solve any issues you may be experiencing.


Q14: How safe is it to use my debit/credit card or make an online payment on Nyassa?

A: We use the Razorpay Secure payment gateway for all card payments and also for Net banking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.


Q15: How do I find out what products will be coming up?

A: If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a 'New Launch' marker on our home page for ease of browsing and shopping.


Q16: How do I avail of the COD facility?

A: COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.


B. SHIPPING AND DELIVERY POLICIES

Q1: How does the delivery process work?

A: All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.


Q2: Does Nyassa have any physical stores?

A: Yes, Nyassa has physical stores in Mumbai, and we are sooner going to come up in different metro cities.


C.RETURNS, CANCELLATIONS

Q1: What is your Online Return Policy?

A: We believe strongly in our products and their quality and want you to be completely happy with your purchase. If you are disappointed in any way we would like to know. Please see our Returns and Refunds Policy.


Q2: How do I cancel my order?

A: Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care 8291373212 and we will be happy to help you with your order cancellation.


Q3: How will I get a refund for my cancelled orders and how long will this process take?

A: Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 8291373212 or email us at customercare@nyassabathandbody.com